Debt Rescue is one of the most well-known debt counselling companies in South Africa. They offer a structured way to help South Africans who are struggling to manage their monthly debt repayments. Their main service is debt review, which is a legal process aimed at helping people reduce their monthly instalments and protect their assets from repossession. With the high cost of living and many households facing financial pressure, more people are turning to registered debt counsellors like Debt Rescue to take back control of their finances.
Debt Rescue offers professional debt review services to help South Africans manage their existing debt through structured, affordable repayment plans. If you’re struggling with multiple monthly repayments or falling behind on your bills, keep reading to find out how Debt Rescue works and see if their services are the right solution for your financial situation.
Debt Rescue South Africa: Quick Overview
Service Type: Debt counselling and debt review services under the National Credit Act
Access: Free online debt assessment available via the Debt Rescue website
Eligibility: Must be a South African citizen or resident with a valid ID and a regular income; 18 years or older
Fees: Fees are regulated by the National Credit Regulator (NCR) and included in the monthly repayment plan
Additional Services: Debt consolidation guidance, personalised repayment planning, legal protection from creditors, financial education and support, multilingual assistance in 9 official South African languages
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Debt Rescue Full Review
What Makes Debt Rescue Unique?
Debt Rescue distinguishes itself in the South African debt counselling landscape through a combination of professional expertise, client-focused services, and a commitment to accessibility. The company is operated by a team of professionals, including debt counsellors, attorneys, accountants, and former senior bankers. This diverse expertise ensures that clients receive knowledgeable and comprehensive assistance throughout the debt review process.
Another standout feature is Debt Rescue’s multilingual assistance. Recognising South Africa’s linguistic diversity, the company offers services in nine of the eleven official languages. This approach ensures that clients can communicate in their preferred language, facilitating better understanding and comfort during the debt counselling process.
Types of Services Offered by Debt Rescue
Debt Rescue offers a range of services designed to assist individuals in managing and overcoming debt. Below is a description of their primary services and their purposes:
Debt Review (Debt Counselling)
This is the core service provided by Debt Rescue. The process begins with a free debt assessment to determine if a client is over-indebted. If so, a debt counsellor develops a personalised repayment plan that consolidates all debts into a single, reduced monthly payment. The counsellor negotiates with creditors to accept the new terms, and once agreed upon, the plan is made a court order. This service aims to help clients regain financial stability while protecting their assets from repossession.
Debt Consolidation Advice
Debt Rescue provides guidance on debt consolidation options, helping clients understand whether consolidating multiple debts into a single loan is a viable solution for their financial situation. This service is designed to simplify debt management and potentially reduce the overall interest rate on debts.
Financial Education and Support
Beyond immediate debt relief, Debt Rescue offers resources and advice to help clients develop better financial habits. This includes budgeting assistance and strategies to avoid future indebtedness, aiming to empower clients with the knowledge to maintain long-term financial health.
Requirements for Debt Rescue Services
To apply for Debt Rescue’s debt review services, you need to provide specific documents and meet certain criteria:
- Personal Identification: A valid South African ID document.
- Proof of Income: Recent salary slips or other income verification.
- Proof of Residence: A utility bill or similar document confirming your residential address.
- List of Living Expenses: A detailed breakdown of your monthly living costs.
These documents help Debt Rescue assess your financial situation accurately and determine the best course of action.
Step-by-Step Guide to Applying for Debt Review with Debt Rescue
- Free Assessment: Complete the online debt assessment form.
- Document Submission: Provide the required documents listed above.
- Application Processing: Debt Rescue reviews your information to determine over-indebtedness.
- Creditor Notification: If eligible, Debt Rescue notifies your creditors and credit bureaus.
- Negotiation: They negotiate with creditors for reduced payments.
- Repayment Plan: A new repayment plan is established and implemented.
- Payment Distribution: Make a single monthly payment to a Payment Distribution Agency.
- Ongoing Support: Receive continuous support throughout the repayment period.]
Eligibility Check Tools
Debt Rescue offers an Online Debt Calculator to help you assess your financial situation. By inputting details about your income and expenses, this tool estimates whether you’re over-indebted and may benefit from debt review. This self-assessment provides a preliminary understanding before engaging with a debt counsellor.
Who Is Debt Rescue Best For?
Debt Rescue is best suited for South African individuals who:
- Are struggling to pay their monthly debts and need help managing repayments
- Have a regular income but find their current debt repayments unaffordable
- Want legal protection from creditors and to avoid repossession of their assets
- Prefer a single, structured monthly repayment plan that fits their budget
- Are looking for a regulated, NCR-accredited company with professional debt counselling support
Is Debt Rescue a Safe and Reliable Option?
Yes. Debt Rescue is a trusted and registered debt counselling company in South Africa, accredited by the National Credit Regulator (NCR). It operates fully in line with the National Credit Act and follows regulated procedures to ensure that clients receive fair and lawful debt review services. Debt Rescue does not offer loans, but provides legal debt counselling to help over-indebted consumers restructure their repayments and protect their assets.
To keep your personal information secure, Debt Rescue uses a safe online platform with secure submission processes. All client information is handled confidentially, and communication is only shared with relevant parties such as creditors and the Payment Distribution Agency (PDA) once the necessary consents and legal steps are in place. This ensures that your privacy is protected and your financial data remains safe throughout the process.
How Many Financial Services Can I Request from Debt Rescue?
Debt Rescue provides a comprehensive debt relief service primarily through debt counselling, also known as debt review. This process involves a thorough assessment of your financial situation, followed by the development of a tailored repayment plan that consolidates your debts into a single, affordable monthly payment. The plan is then formalised as a court order, offering legal protection from creditors. While debt consolidation loans are discussed on their website, they are generally not recommended due to high interest rates and fees. Therefore, Debt Rescue’s services are designed to be utilised sequentially within the debt counselling framework, rather than simultaneously.
How Long Does It Take to Complete a Debt Review from Debt Rescue?
The duration of the debt review process varies depending on individual circumstances. On average, it takes between 3 to 5 years to complete the process and settle all debts. Factors that can influence the timeline include the total amount of debt, the negotiated repayment terms, and your ability to consistently meet the agreed-upon payments. Committing to the repayment plan and making additional payments when possible can help expedite the process.
How Do I Pay for a Debt Review from Debt Rescue?
Debt Rescue’s fees are regulated by the National Credit Regulator (NCR) and are incorporated into your restructured repayment plan. This means you make a single monthly payment that covers both your debt repayments and the associated fees. The fee structure typically includes an application fee, a restructuring fee (which is a one-time payment equivalent to your first month’s instalment, capped at R8,000 excluding VAT for individual applications), and a monthly aftercare fee (5% of your debt review payment, with a maximum charge of R450 excluding VAT). It’s crucial to adhere to the repayment plan to avoid penalties or legal actions from creditors.
Debt Rescue – Overview in Detail
| Name | Debt Rescue |
|---|---|
| Company Type | Registered Debt Counselling Service |
| Regulator | National Credit Regulator (NCR) |
| Service Offered | Debt Review (Debt Counselling) |
| Minimum Age | 18 years |
| Minimum Debt Amount | No fixed minimum – based on over-indebtedness and affordability |
| Maximum Debt Amount | No fixed maximum – tailored to your financial situation |
| Minimum Term | Typically 3 years |
| Maximum Term | Up to 5 years (depends on debt and repayment ability) |
| Monthly Repayment | Customised single instalment based on income and living costs |
| Interest Rate | Negotiated with creditors; often reduced during review |
| Early Settlement | Allowed – you can settle the full amount at any time |
| Repayment Flexibility | One monthly payment distributed to all creditors via PDA |
| Asset Protection | Yes – protects from legal action or repossession once under debt review |
| NCR Accredited | Yes – fully compliant with the National Credit Act |
| Our Opinion | ✅ NCR-compliant and legally recognised service ✅ Multilingual support and strong customer assistance ⚠️ Credit profile flagged while under review |
| User Opinion | ✅ Helpful for managing multiple debts ✅ Staff praised for guidance and professionalism ⚠️ Access to new credit is restricted |
Pros and Cons of Choosing Debt Rescue
When considering Debt Rescue for debt counselling services, it’s essential to weigh the advantages and disadvantages:
Pros of Debt Rescue
- Protection from Creditors: Once under debt review with Debt Rescue, creditors are legally prohibited from harassing you or taking legal action, provided you adhere to the repayment plan.
- Single Monthly Payment: Debt Rescue consolidates your debts into one reduced monthly instalment, simplifying your financial management.
- Asset Protection: Entering debt review can safeguard your assets, such as your home and car, from repossession during the repayment process.
- Financial Guidance: Debt Rescue offers advice on budgeting and financial planning, aiding in long-term financial stability.
Cons of Debt Rescue
- No Access to New Credit: While under debt review, you’re restricted from obtaining additional credit until you’ve completed the process.
- Extended Repayment Period: Lower monthly payments may result in a longer duration to fully repay your debts.
- Qualification Criteria: Not everyone qualifies for debt review; specific criteria must be met, including being over-indebted with a steady income.
- Impact on Credit Record: Your credit profile will be flagged during the debt review process, affecting your ability to obtain new credit.
Customer Service
If you have more questions or need help with the application process, Debt Rescue offers several ways to get in touch. Their team is ready to assist with detailed information, application support, or any other queries you might have about debt counselling. Whether you’re just starting to look into debt review or ready to begin the process, they can guide you through the next steps.
Contact Channels
Phone number:
Office: 0861 123 644
WhatsApp: 010 288 1892
Email:
info@debtrescue.co.za
Postal address:
85 Friedman Road, Kempton Park, 1619
For their hours of operation, please contact Debt Rescue directly through the provided phone number or email address.
Online Reviews of Debt Rescue
Debt Rescue has garnered a range of customer feedback across various platforms. On Hellopeter, a prominent South African review site, the company holds an 8.6 TrustIndex rating based on 4,030 customer reviews. Many clients have commended Debt Rescue for their effective debt counselling services and supportive staff. For instance, Anita from Randburg expressed appreciation for the “outstanding customer service” and the staff’s expertise.
Efficient and effective service. It is hard to say you messed up financially, however not once did I feel I was being judged for this. Thank you Debt Rescue.
I am so thankful to Debt Rescue for assisting me with my debt. I am forever grateful. I will highly recommend Debt Rescue.
However, some customers have reported less satisfactory experiences. A review highlighted a “bad experience,” indicating that while many clients are pleased with the service, there are instances where expectations were not met. It’s advisable for potential clients to consider both positive and negative feedback to make an informed decision.
DO NOT USE THIS COMPANY. No communication, No feedback. They exploit people that are in a desperate situation.
I chose Debt Rescue based on their high ratings, but my experience has been incredibly disappointing. After signing the contract, communication became almost nonexistent, with only automated responses and minimal explanations to my queries.
Alternatives to Debt Rescue
Several reputable debt counselling companies operate in South Africa, offering services similar to Debt Rescue:
- CIDA (Capes Independent Debt Advisors): Known for a client-centric approach, CIDA offers personalised debt solutions with a focus on customer service.
- Zero Debt: Emphasises asset protection and reduced monthly payments, tailoring solutions to individual financial situations.
- SA Debt Help: Provides debt review services aimed at restructuring and reducing debt repayments to make them more manageable.
Comparison Table
| Company Name | Services Offered | NCR Registered | Customer Feedback Highlights |
|---|---|---|---|
| Debt Rescue | Debt counselling, debt consolidation | Yes | Positive feedback on customer service; some reports of dissatisfaction |
| CIDA | Debt counselling, financial advice | Yes | High ratings for client-centric approach and personalised solutions |
| Zero Debt | Debt review, asset protection | Yes | Commended for reducing monthly payments and protecting client assets |
| SA Debt Help | Debt restructuring, debt review | Yes | Known for effective debt repayment plans and supportive counselling |
History and Background of Debt Rescue
Debt Rescue was established over a decade ago and has grown to become one of South Africa’s leading debt counselling companies. Their mission is to assist over-indebted consumers in restructuring their debt to achieve financial stability. The company’s vision focuses on empowering clients by providing tailored debt solutions and promoting financial well-being.
By offering comprehensive debt review services and prioritising customer support, Debt Rescue aims to guide clients through the process of becoming debt-free while ensuring they retain sufficient funds for necessary living expenses.
Conclusion
Debt Rescue offers a practical and structured way for South Africans to regain control of their finances through professional debt counselling. With a team of experienced advisors, regulated services, and multilingual support, the company helps individuals create affordable repayment plans that protect assets and reduce monthly financial pressure. While there are some limitations—such as the inability to access new credit during the process—the long-term benefits of debt review through a trusted provider like Debt Rescue can make a meaningful difference for those struggling with over-indebtedness. For anyone needing support with their debt, Debt Rescue remains one of the more recognised and accessible options in the country.
Frequently Asked Questions
Is Debt Rescue a registered debt counselling company?
Yes, Debt Rescue is registered with the National Credit Regulator (NCR) and follows all rules under the National Credit Act.
Will I lose my house or car during the debt review process?
No. Once under debt review, your assets are legally protected as long as you stick to the agreed repayment plan.
Can I apply for new credit while under debt review?
No. You are not allowed to take on new credit during the debt review period.
How do I know if I qualify for debt review?
You can use Debt Rescue’s free online calculator or complete their online assessment to check if you are over-indebted.
How long does the debt review process take?
It usually takes between 3 to 5 years, depending on how much you owe and how well you stick to your payment plan.
